The jewel
Question: How do I choose my jewelry at MÉMORABLE?
Choose your jewelry by browsing our online collection. Select the model you like and personalize it when ordering by specifying details such as the metal used.
Question: How do I personalize my jewelry at MÉMORABLE?
Personalize your jewelry when ordering: color, metal of the bail (gold or silver), addition of a chain, dimensions for the rings and engraving option.
Question: Does the jewelry come with a chain?
Jewelry with sterling silver bails includes a 16-inch silver chain, stainless steel a matching chain, while gold jewelry does not include a chain.
Question: I would like the pearl but without a chain. Is this possible?
Yes, you can choose the “no string” option when selecting the desired item.
Question: How can I personalize the chain for my MEMORABLE jewelry?
Additional chains in silver, gold or stainless steel are available on our website, with length and metal option to choose from.
The engraving
Question: How do I add a personalized engraving to my Memorable jewelry?
Noticed : Make sure the information and files you upload are clear and accurate to ensure the best results.
The ashes
Question: How many ashes should I send?
Place a teaspoon of ashes in a clearly labeled resealable plastic bag. Add a second teaspoon for orders of more than 5 pieces.
Question: How do I send the ashes to the MEMORABLE workshop?
After placing the order, Atelier MÉMORABLE will contact you to arrange a time when the courier can pick up the ashes.
Question: How do I know if the MEMORABLE Workshop has received my ashes?
An acknowledgment of receipt will be sent to you by email upon receipt of the ashes.
Question: How are the ashes integrated into the MEMORABLE jewelry?
The ashes are cast into glass or embedded in gold, silver, or resin. Sometimes a tightly sealed cavity is created to place the ashes.
Question: What happens to unused ashes?
The Creation Process
Question: How are ethical principles taken into account at MEMORABLE?
At MÉMORABLE, we create each piece of jewelry with respect, dignity and integrity to preserve its emotional meaning.
Question: Are MEMORABLE jewelry exclusive creations?
Absolutely, all the pieces in the MÉMORABLE boutique are exclusive creations. Each piece of jewelry is unique, reflecting the singularity of each memory.
Question: What techniques are used to create MEMORABLE jewelry?
MÉMORABLE jewelry is created with precision through lapidary art, glass art and jewelry, with respect for materials and with artisanal know-how for unique pieces.
Question: What materials are used to make MEMORABLE jewelry?
Each MEMORABLE piece of jewelry is made of noble and durable materials like Moretti glass, crystal, fusion glass, resin, silver, gold and other organic materials.
Question: Is each MEMORABLE piece of jewelry truly unique?
Yes, each piece of jewelry is unique. Although it follows a pattern, the colors and shape vary depending on the ashes and the manufacturing process. This makes each piece exclusive and special.
Delays
Question: What is the deadline for collecting ashes from MÉMORABLE?
The time between sending the order and collecting the ashes by registered mail is generally between 24 and 48 hours.
Question: When does the creation of the MEMORABLE piece of jewelry begin after receiving the ashes?
The creation of your jewelry begins within 48 hours of receiving the ashes.
Question: What is the manufacturing time for a piece of jewelry at MÉMORABLE?
Upon receipt of the ashes, manufacturing of the jewelry begins and takes approximately 14 working days to complete, ensuring the quality and emotional value of each creation.
Question: What is the deadline for invoicing at MÉMORABLE?
As soon as the order is finalized, the invoice is immediately sent to the customer's administrative department.
Question: How long do I have to wait after paying my invoice before I receive my parts?
Once you have paid the invoice, the pieces are shipped by registered mail in 2-3 business days, ensuring prompt receipt of your MEMORABLE piece of jewelry.
Transportation
Question: Who covers the transportation costs for collecting ashes?
The MÉMORABLE workshop assumes the transport costs for collecting the ashes, thus ensuring a secure and respectful reception of the material.
Question: What is the cost of transport costs for the delivery of the ordered parts?
The transport costs for the delivery of the parts amount to 15$.
Question: Are shipping costs included in the invoice when ordering?
Yes, 15$ shipping costs are included in the invoice sent to the customer when ordering. This covers the cost of secure delivery of the jewelry to the address specified during purchase.
Warranty and Refunds
Question: How long is the warranty for MEMORABLE jewelry?
Your MEMORABLE piece of jewelry is covered by a warranty against defects in materials and workmanship for a period of 60 days under normal conditions of use.
Question: What items are not covered by the MEMORABLE warranty?
The warranty does not cover damage due to accident, abuse, allergies, oxidation, misuse or improper use.
Avoid contact with water and strong chemicals such as silver polishing fluid, pool and spa cleaning products, as they can damage your jewelry.
Question: How do I make a warranty claim for a MEMORABLE piece of jewelry?
If a material or workmanship problem arises within 60 days of purchase, contact our customer service team by phone or email. We will help you resolve the problem quickly.
Question: What is the refund policy?
All sales are considered final once payment has been recorded and no refunds are offered due to the personal and unique nature of each creation.
Repairs
Question: Are MEMORABLE jewelry repairs free during the warranty period?
Yes, during the 60 days warranty, MEMORABLE jewelry repairs (within 15 business days) are free for manufacturing defects or material issues. Damage due to misuse or improper conditions is not covered.
Question: Are shipping costs covered for repairs during the warranty period of MEMORABLE jewelry?
Yes, during the 60-day warranty period, MEMORABLE covers shipping costs for warranty repairs.
Question: Are there fees for repairs to MEMORABLE jewelry after the 60 day warranty?
Yes. After the 60-day warranty period, repair costs will be charged regardless of the type of use, whether appropriate or not.
Additional Information
Question: Is there an informative document regarding the process of acquiring a MEMORABLE piece of jewelry that I can download and view at my leisure?
Yes, an Accompanying Guide has been specifically designed to be downloaded, printed and consulted, thus facilitating the process of acquiring a MEMORABLE piece of jewelry.
Question: What details are included in the MEMORABLE Companion Guide?
The Support Guide presents an exhaustive compilation of the information available on our website, providing a comprehensive and detailed view of our services and procedures.
Question: How can I download the Companion Guide in PDF format from MÉMORABLE Bijouterie?
You can download the MEMORABLE Support Guide in PDF here: bijouxmemorable.com/guide.pdf. You will also find this link on each product page.
Contact
Question: How can I get personalized advice on caring for my MEMORABLE piece of jewelry?
On our website, you can fill out a form in the “contact” section to obtain personalized advice on the care of your MEMORABLE piece of jewelry.
Question: How can I get details on warranty and repair procedures for MEMORABLE jewelry?
Email us at info@bijouxmemorable.com to receive detailed information on the 60-day warranty and repair procedures beyond this period.
Question: How can I get additional support for MEMORABLE products?
For further assistance, call us at (450) 394-4930. Our team will be happy to answer your questions and provide you with any assistance you need.
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